Privacy Policy
Last updated: 6 July 2026
This Privacy Policy explains how Atlenda (“we”, “us”) collects, uses and protects personal data when you use our platform and website. Each agency's workspace belongs to that agency: the operational data agencies enter is theirs, processed by Atlenda only to run the service on their behalf.
Data we collect
We collect account details (name, email, agency) and the technical data needed to run the service, such as logs and usage information. The operational data an agency enters — clients, travellers, opportunities, bookings and related documents — is stored in that agency's isolated workspace and remains the agency's data: we do not access or use an agency's detailed activity, and we have no visibility into individual client records or what an agency does day to day.
How we use data
We use account and technical data to provide and secure the platform, process bookings and payments, send transactional emails, provide support, and improve the product. To understand the market and improve Atlenda, we work only with aggregated, anonymised statistics — such as overall market value, popular destinations, the corporate/individual split and market-level trends — which can never be traced back to an agency's clients or individual activity. We do not sell personal data.
Hosting and infrastructure
The platform runs on secure, enterprise-grade cloud infrastructure. Each agency's data is stored in its own isolated workspace, encrypted in transit and at rest, and our infrastructure providers are bound by strict security and data-processing terms. Ask us about hosting arrangements any time — we're happy to walk through how your data is protected.
Payments
Online payments are handled by our payment processors, Stripe and Chargily. Card and payment details are entered directly with those processors — Atlenda never stores full card numbers.
Transactional and notification emails (such as demo confirmations and booking updates) are sent through Resend. We only send the emails needed to operate the service and the communications you request.
Data retention
We retain personal data for as long as an account is active and as needed to provide the service, comply with legal obligations, resolve disputes and enforce agreements. You can request deletion at any time.
Your rights and contact
You may request access to, correction of, or deletion of your personal data. For any privacy request, contact us at contact@atlenda.com and we'll respond as required by applicable law.